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DAB Take Strides to Enhance the Customer Service Skills of the BTA Workforce

The Development Academy of the Bangsamoro (DAB) recently took strides in enhancing the professional acumen of the Bangsamoro Transition Authority’s (BTA) workforce through a Training on Basic Customer Service Skills held last May 22-23, 2024 at the Jade Hall, Em Manor Hotel, Cotabato City. This initiative was organized by the BTA-Human Resource Management Division (HRMD), aimed to equip BTA employees with necessary skills to excel in customer service roles.

Central to the training was the exploration of RA 6713, the Code of Conduct and Ethical Standards for Public Officials and Employees, alongside practical exercises designed to enhance communication, problem-solving, and professionalism. By fostering a deep understanding of ethical principles and effective communication techniques, the program sought to empower BTA employees to navigate customer interactions with grace and efficacy.

This training is a critical step in enhancing the capabilities of the BTA’s workforce. By instilling a strong foundation in ethical conduct, communication prowess, and problem-solving techniques, this initiative equips BTA employees with the skills necessary to deliver exceptional service to the constituents they serve. As they apply these newfound skills in their roles, they not only enhance the overall experience for customers but also contribute to the ongoing development and prosperity of the Bangsamoro region.

DAB, as the human capital development training and research arm of the Bangsamoro Government for government officials and employees, is a CSC recognized Government Learning and Development Institution under the Office of the Chief Minister Hon. Ahod B. Ebrahim. DAB is currently under the leadership of Executive Director Sh. Hisham S. Nando, M.A. #biDABest #ProductiveBangsamoro #MoralGovernance


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